Trump Hotel Collection - Doral, FL

posted about 1 month ago

Full-time - Entry Level
Doral, FL
Accommodation

About the position

Service guests, retrieve and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel specifications. Assist in the maintenance of the outlet area and equipment. Provide an elevated experience for our guests in new outlets that will draw interest and their desire to return. We will strive to maintain a luxury level of service that guests of our property will remember and return for. The goal is to create an unforgettable experience that our customer base cannot experience elsewhere.

Responsibilities

  • Complete Opening Checklist, provided by management and ensure to inform MOD of any supplies needed for a successful shift.
  • Maintain complete knowledge of designated glassware and garnishes for each drink, following the binder provided.
  • Serve the guest in accordance with the service standards, avoiding denying our guests, embracing solutions.
  • Obtain complete knowledge of all menu items, liquor brands, beers, mixology recipes and non-alcoholic selections available in the assigned outlet.
  • Aware of wine offerings, both by the glass and the bottle, to maintain an educated and effective rapport with our customer base-reviewing training materials provided.
  • Anticipate guest needs, respond promptly and acknowledge guests at all times, inform MOD with any situation you are unsure can be maintained by yourself.
  • Remain active on the floor and stay present for your guest from beginning to end of experience.
  • Retain complete knowledge of and strictly abide by state liquor laws, particularly those prohibiting service to minors and intoxicated persons, reference TIPS training.
  • Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
  • Attain knowledge of correct maintenance and use of equipment; use equipment only as intended, while following maintenance protocol closely.
  • Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
  • Adhere to all cash handling and credit policies/procedures.
  • File all receipts with the front desk, via rolodex provided.
  • Complete Closing Checklist.

Requirements

  • High School graduate or equivalent preferred.
  • Prefer six (6) months to one year previous serving experience.
  • Prior hospitality experience preferred.
  • Food Handler Certification; Responsible Vendors Training; CPR Training preferred.

Benefits

  • Safety Shoes (slip resistant) preferred
  • Use of gloves (latex, vinyl, plastic)
  • Apron
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