This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Aspen Tech Labs - Lexington, KY
posted about 2 months ago
Full-time
Lexington, KY
About the position
The position at Keeneland is focused on supporting the vision of the Keeneland Clubhouse by providing exceptional customer service to guests and team members. The role involves assisting the Club Manager in ensuring a high-quality experience for club members and guests, particularly during race days.
Responsibilities
- Maintain a professional and courteous attitude when representing Keeneland to guests and team members.
- Learn the operational function of Keeneland ticketing and the physical layout of the seating and dining facilities.
- Assist the Club Manager in ensuring exceptional service at all touchpoints.
- Collect requests for clubhouse tickets and reservations through online systems, mail, and phone.
- Assist the Club Manager in filling requests and issuing tickets to club members.
- Use ticket software to create workflows and efficiencies with the Club Manager.
- Answer the Club phone line and email, providing courteous service at all times.
- Assist with the operations of the Clubhouse Will Call and Club Admissions as needed.
- Serve as the Club Concierge during race days to assist and direct guests.
- Communicate with the Keeneland Hospitality team, relaying messages to clubhouse captains as needed.
- Work with captains each race day to gather and record proper information, including reporting of 'no shows' and walk-in customers.
- Assist in the hiring and training of seasonal staff in the clubhouse and conduct daily meetings during the race meet.
- Assist with Club billing, ensuring timely and accurate bills are sent and payments received.
- Support the overall functions of the Welcome Center, ensuring courteous, professional service.
Requirements
- Bachelor's degree from a four-year college or university.
- Minimum two years experience in ticket sales or premium hospitality.
- Experience providing service for discerning clientele or managing a concierge program.
- Proficient in Microsoft 365 computer programs and willingness to learn ticketing-related programs.
- Detail-oriented, team player, good communicator, and self-starter with an outgoing personality.
