About the position
The Club Manager is responsible for oversight of gym operations to ensure a positive member experience and a financially successful club. This role involves recruiting, hiring, training, scheduling, and supervising team members, as well as overseeing member service to ensure all team members provide a great customer service experience at all times. The Club Manager will be highly involved in front desk tasks, provide support for team members and club members, and create and maintain a positive image for the club. Additionally, the manager will coach and counsel performance to help achieve company standards, ensure prompt opening and closing of the gym, and ensure staff are aware and trained on all current marketing promotions. The Club Manager is also responsible for ordering supplies and tracking inventory.
Responsibilities
- Recruit, hire, train, schedule and supervise team members.
- Oversee member service to ensure a great customer service experience.
- Manage front desk tasks including greeting members and handling service issues.
- Provide support for team members and club members.
- Create and maintain a positive image for the club.
- Coach and counsel team performance to meet company standards.
- Ensure prompt opening and closing of the gym.
- Train staff on current marketing promotions.
- Complete onboarding for new hires in Paycom.
- Ensure the club is open and staffed during business hours.
- Implement and adhere to all company policies and procedures.
- Order supplies and track inventory.
Requirements
- At least 1 year of equivalent managerial experience.
- Strong customer service skills.
- Strong communication, organizational, and leadership skills.
- Basic computer proficiency.
- Honesty and good work ethic.
Benefits
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Vision insurance
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
