Invited - Birmingham, AL

posted 3 days ago

Full-time - Entry Level
Birmingham, AL
10,001+ employees
Amusement, Gambling, and Recreation Industries

About the position

The ClubLife Concierges will play an integral in-part with the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells.

Responsibilities

  • Direct Members and Guests to their destinations within the Club, provide business and concierge services to our members and be proactive in creating Magic Moments.
  • Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone.
  • Assist Members in providing information for and scheduling appointments and reservations for Club programs and services in accordance with Club standards.
  • Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris. Ensure supplies that may be needed by Members/Guests are stocked such as pens, notepads, etc.
  • Accommodate Member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish.
  • Assist Member Experience initiatives such as, but not limited to, Club Newsletter, Message on hold, the website calendar, and various other projects including event announcements, outbound calls to Members, and other marketing collateral to promote Member Services at the Club, always keeping materials current.
  • Seat guests.

Requirements

  • Minimum of one year of experience in the hospitality business or a similar role.
  • Service-oriented mindset and capable of making every guest feel valued.
  • Strong communication skills in verbal, written, phone, text, and social media communications.
  • Strong organizational skills and attention to detail.
  • Competent in working with multiple systems, including Microsoft Office Suite.
  • Positive attitude and willingness to work as part of a team.
  • A multi-tasker, prioritizing time effectively.
  • High school diploma or equivalent.
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