Club Level Concierge

Ritz-Carlton - Irving, TX

Full-time - Entry Level

Irving, TX

51-100 employees

Accommodation

About the position

The position involves monitoring the club lounge to ensure guest satisfaction through attentive service, cleanliness, and safety. The role includes preparing and serving beverages, maintaining the bar area, and ensuring all supplies are stocked and organized. The individual will also be responsible for documenting important information, communicating with the kitchen regarding special requests, and adhering to company policies and standards.

Responsibilities

• Monitor club lounge for seating availability, service, safety, and wellbeing of guests.
• Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
• Prepare and serve hot, cold, and/or alcoholic beverages.
• Stock ice, glassware, and supplies.
• Anticipate and communicate replenishment needs promptly.
• Wash dishes and serving utensils as needed.
• Complete opening and closing duties.
• Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.
• Secure liquors, beers, wines, coolers, cabinets, and storage areas.
• Document pertinent information in department logbook.
• Forecast additional meal requirements and communicate special requests to the kitchen.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures, ensuring uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Benefits

• Opportunity to work in a prestigious hotel brand.
• Training in luxury service standards.
• Diverse and inclusive work environment.