Cloud Support Engineer (AWS/Azure)

The Vanguard Group•Wayne, PA

3d•Hybrid

About The Position

Vanguard is on a mission to work for the long-term financial wellbeing of its clients and lead through products and services that transform clients' lives. This role is for a Cloud Support Engineer who will design, build, and support cloud-based integration and data transmission solutions using AWS services and modern development practices. The engineer will provide intermediate-level Data Transmission Services (DTS), including setup, support, monitoring, and troubleshooting of external data transmissions for business clients. The role involves configuring new transmissions and modifying existing ones using multiple protocols and file-handling mechanisms. The engineer will diagnose, debug, and resolve transmission issues and incidents, ensuring timely restoration of service in line with established service level objectives. They will also escalate and review complex technical issues with Senior Engineers and Leadership as required. Additionally, the role involves developing and maintaining automation, tooling, and services that enable secure and reliable data exchange with external partners, implementing solutions using infrastructure-as-code (IaC) and CI/CD pipelines, and modernizing legacy MFT and batch-based integrations toward API-driven, event-based, and serverless patterns. Collaboration with internal application teams, security, networking, business, and external partners is key to designing optimal integration architectures. The engineer will support production data transmission environments, including participation in an on-call support rotation to maintain the availability and stability of critical transmission services and supporting platforms. Adherence to established DTS policies, standards, and operating procedures, and contribution to the creation, review, and enhancement of documentation and runbooks are expected. The role also includes contributing to architectural discussions, technical documentation, and coding standards, ensuring solutions meet Vanguard security, risk, and compliance requirements, and actively participating in modernization initiatives and proof-of-concepts aligned to Vanguard’s Technology strategy. Special projects and other duties as assigned are also part of the role. Vanguard has implemented a hybrid working model for the majority of its crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.

Requirements

Experience modernizing legacy MFT or batch-based integrations to cloud-native architectures.
Familiarity with Axway B2Bi, Sterling Connect: Direct, AWS Transfer Family, or similar platforms, in hybrid or cloud (AWS/Azure) platforms.
Scripting knowledge (Python, Shell, or similar)
Foundational understanding of ITIL Framework and familiarity with ServiceNow or similar platforms.
Experience building or consuming REST APIs and event-driven integrations.
Familiarity with DevOps practices, CI/CD pipelines, and automated testing.
Experience working in regulated or security-sensitive environments (financial services a plus).
Exposure to observability tools (logging, tracing, metrics) in cloud environments.
Minimum of three years related work experience.
Undergraduate degree in a related field or the equivalent combination of training and experience.
Ability to commute to the office (Hybrid 3 days/week)
Ability to work on-call rotational off hour coverage

Responsibilities

Design, build, and support cloud-based integration and data transmission solutions using AWS services and modern development practices.
Provide intermediate-level Data Transmission Services (DTS), including the setup, support, monitoring, and troubleshooting of external data transmissions for business clients.
Configure new transmissions and modify existing ones using multiple protocols and file-handling mechanisms.
Diagnose, debug, and resolve transmission issues and incidents, ensuring timely restoration of service in line with established service level objectives.
Escalate and review complex technical issues with Senior Engineers and Leadership as required.
Develop and maintain automation, tooling, and services that enable secure and reliable data exchange with external partners.
Implement solutions using infrastructure-as-code (IaC) and CI/CD pipelines to ensure repeatable, scalable, and well-governed deployments.
Modernize legacy MFT and batch-based integrations toward API-driven, event-based, and serverless patterns where appropriate.
Collaborate with internal application teams, security, networking, business, and external partners to design optimal integration architectures.
Support production data transmission environments, including participation in an on‑call support rotation to maintain the availability and stability of critical transmission services and supporting platforms.
Adhere to established DTS policies, standards, and operating procedures, and contribute to the creation, review, and enhancement of documentation and runbooks where gaps are identified.
Contribute to architectural discussions, technical documentation, and coding standards.
Ensure solutions meet Vanguard security, risk, and compliance requirements, including encryption, authentication, logging, and monitoring.
Actively participate in modernization initiatives and proof-of-concepts aligned to Vanguard’s Technology strategy.
Participate in special projects, and other initiatives and duties as assigned.