Cloud Support Engineer (AWS/Azure)

Vanguard•Wayne, PA

5d•Hybrid

About The Position

Vanguard is seeking a Cloud Support Engineer with expertise in AWS/Azure to join their team. This role focuses on designing, building, and supporting cloud-based integration and data transmission solutions. The engineer will provide intermediate-level Data Transmission Services (DTS), including setup, support, monitoring, and troubleshooting of external data transmissions for business clients. The position involves configuring and modifying transmissions using multiple protocols and file-handling mechanisms, diagnosing and resolving transmission issues to meet service level objectives, and escalating complex technical issues. A key aspect of the role is developing and maintaining automation, tooling, and services for secure and reliable data exchange, implementing solutions using infrastructure-as-code (IaC) and CI/CD pipelines, and modernizing legacy integrations towards API-driven patterns. Collaboration with internal teams, security, networking, business, and external partners is essential for designing optimal integration architectures. The role includes supporting production environments, participating in an on-call rotation, adhering to DTS policies and standards, contributing to documentation, and ensuring solutions meet Vanguard's security, risk, and compliance requirements. The engineer will also participate in modernization initiatives, proof-of-concepts, special projects, and other assigned duties.

Requirements

Experience modernizing legacy MFT or batch-based integrations to cloud-native architectures.
Familiarity with Axway B2Bi, Sterling Connect: Direct, AWS Transfer Family, or similar platforms, in hybrid or cloud (AWS/Azure) platforms.
Scripting knowledge (Python, Shell, or similar)
Foundational understanding of ITIL Framework and familiarity with ServiceNow or similar platforms.
Experience building or consuming REST APIs and event-driven integrations.
Familiarity with DevOps practices, CI/CD pipelines, and automated testing.
Experience working in regulated or security-sensitive environments (financial services a plus).
Exposure to observability tools (logging, tracing, metrics) in cloud environments.
Minimum of three years related work experience.
Undergraduate degree in a related field or the equivalent combination of training and experience.
Ability to commute to the office (Hybrid 3 days/week)
Ability to work on-call rotational off hour coverage

Responsibilities

Design, build, and support cloud-based integration and data transmission solutions using AWS services and modern development practices.
Provide intermediate-level Data Transmission Services (DTS), including the setup, support, monitoring, and troubleshooting of external data transmissions for business clients.
Configure new transmissions and modify existing ones using multiple protocols and file-handling mechanisms.
Diagnose, debug, and resolve transmission issues and incidents, ensuring timely restoration of service in line with established service level objectives.
Escalate and review complex technical issues with Senior Engineers and Leadership as required.
Develop and maintain automation, tooling, and services that enable secure and reliable data exchange with external partners.
Implement solutions using infrastructure-as-code (IaC) and CI/CD pipelines to ensure repeatable, scalable, and well-governed deployments.
Modernize legacy MFT and batch-based integrations toward API-driven, event-based, and serverless patterns where appropriate.
Collaborate with internal application teams, security, networking, business, and external partners to design optimal integration architectures.
Support production data transmission environments, including participation in an on‑call support rotation to maintain the availability and stability of critical transmission services and supporting platforms.
Adhere to established DTS policies, standards, and operating procedures, and contribute to the creation, review, and enhancement of documentation and runbooks where gaps are identified.
Contribute to architectural discussions, technical documentation, and coding standards.
Ensure solutions meet Vanguard security, risk, and compliance requirements, including encryption, authentication, logging, and monitoring.
Actively participate in modernization initiatives and proof-of-concepts aligned to Vanguard’s Technology strategy.
Participate in special projects, and other initiatives and duties as assigned.