Cloud Device Management Engineer

Availity

1d • Remote

About The Position

Availity is seeking a passionate Cloud Device Management Engineer to drive innovation, evolution, and automation in our end-user environments. This role will focus on designing, implementing, and supporting secure, scalable endpoint management solutions, primarily for macOS and iOS/iPadOS devices, with a smaller subset of Androids. The engineer will lead MDM and MAM solutions using Microsoft Intune, integrate and optimize Jamf, and operationalize Apple Business Manager (ABM/ASM) for automated enrollment, app licensing, and device lifecycle management. The ideal candidate will possess deep Apple platform expertise, an automation-first mindset, broad knowledge of Microsoft 365, Intune, and Azure AD, strong scripting skills, and a proven track record of delivering frictionless, secure associate experiences. Sponsorship is not available for this position. This role is primarily remote, with occasional travel to Jacksonville, FL, may be required.

Requirements

• Bachelor’s degree in Information Technology or equivalent work experience
• 3+ years experience in IT Infrastructure and End User Support
• Solid knowledge and understanding of cloud-based systems (Jamf, Intune, M365), security requirements, infrastructure, systems administration, application systems, networking and computing devices.
• Proficient in the use of Microsoft applications (Word, Excel, PowerPoint, Teams, OneNote, SharePoint, OneDrive, and Outlook).
• Strong hands-on experience and proficiency with Jamf Pro, Apple Business Manager, and understanding of macOS and iOS operating systems, hardware and tools.
• Experience with scripting languages for automation and troubleshooting.
• Familiarity with identity and access management (IAM), SSO, networking, and security in cloud contexts.
• Excellent problem solving and analytical skills.
• Strong documentation and governance mindset.
• Ability to work independently and collaboratively in a team environment under minimal supervision.
• Thrives in a fast-paced environment with exceptional planning, organizational, analytical, problem-solving, and decision-making skills.
• Expertise in the ability to produce detailed reports on key metrics and KPI.
• Demonstrated excellent customer service, interpersonal and leadership skills in communication, both written and verbal at all levels of an organization.
• Established record as an effective collaborator.
• Detail oriented with a focus on continuous improvement.
• Must be able to use a camera for all virtual meetings.

Nice To Haves

• Preferred certifications: Jamf 200 or 300 certification, Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACiT), MD-102 Microsoft 365 Endpoint Administrator.
• Experience with enterprise networking, VPN, and security tools.
• Experience with ITIL practices and ticketing systems (ServiceNow) and managing in an Agile environment utilizing Jira for work organization and completion.

Responsibilities

• Design and maintain Apple and Android device management architecture across Intune (MDM & App Protection/MAM) and administer Jamf Pro, ensuring alignment with security, compliance, and user experience goals.
• Define enrollment strategies (ADE/DEP or AMAPI), ownership models (corporate vs BYOD), and policy baselines for macOS/iOS/iPadOS/Android.
• Operationalize Zero Touch provisioning via Automated Device Enrollment (ADE); integrate with Azure AD/Entra ID, endpoint protection and inventory systems.
• Build and manage configuration profiles, compliance policies, conditional access, device restrictions, Wi Fi/VPN, certificates (SCEP/PKCS), and app protection policies for iOS/iPadOS/Androids.
• Partner with IT Support teams, Security, Networking, and end users to ensure optimal device performance.
• Identify opportunities for continuous improvement.
• Document processes, configurations, and troubleshooting steps in knowledge bases.
• Translate business requirements into efficient and effective technical solutions.
• Develop project plans for initiatives, communicate updates, and ensure milestones are met, delivering expected business benefits on time and within budget.
• Serve as a resource and mentor in assigned daily support/operations and deployments, ensuring solutions meet business requirements, scalability, and established metrics (SLAs).
• Consult and advise leadership, project teams, support teams, and end users on how to optimize corporate systems and platforms.
• Build and sustain vendor relationships, negotiate contracts, and manage software licensing as assigned.
• Be responsible and accountable for proactive communication and notifications regarding issues and meeting internal customer needs.
• Communicate plans, project process/status, and critical issues to management and team.
• Build and maintain dashboard metrics on environment health and productivity for both IT and business consumption.
• Participate in On-Call rotation and assist in incident troubleshooting for prompt mitigation of issues.
• Understand and comply with ethical, legal, and regulatory requirements applicable to our business.

Benefits

• Competitive salary
• Bonus structure
• Generous HSA company contribution
• Healthcare
• Vision
• Dental benefits
• 401k match program
• Unlimited PTO for salaried associates
• 9 paid holidays
• Reimbursement up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Education reimbursement
• Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Opportunities to volunteer time and funds to engage community organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree