Clinical Specialist, Pain Interventions - Orange County, CA

About the position

At Medtronic, the Clinical Specialist supports the Neuromodulation Pain and Target Drug Delivery as well as Interventional Therapies (in some districts) in the areas of surgical coverage, follow-up support, troubleshooting, customer service and education. This person will be engaged in basic market development activities depending upon the needs of the assigned territory and district. This is a field based role.

Responsibilities

• Represents Medtronic during surgical procedures (trials, implants, revisions) by ensuring access to all necessary equipment and products required for the case, device selection, programming, implantation and testing of all device systems
• Manages patients through all phases of the clinical process as well as educate them on the features and benefits of Medtronic products
• Provides clinical support in surgeries, re-programmings, trouble-shooting and follow ups in hospitals and clinics
• Responds promptly and appropriately to technical inquiries by customers, patients, and colleagues
• Maintains a working knowledge of competitive products
• Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies
• Assists Management and Sales Training department in education/training of new employees in the district
• Complies with required event reporting and documentation utilizing Medtronic technology tools
• Accountable to place an order with customer service for pending purchase orders and product replacement
• Responsible for managing inventory provided for case coverage
• Contributes to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level
• Partners with sales representatives to achieve business goals set forth within the territory/district
• Visits accounts to replenish literature and establishes/maintains relationships with office staff
• Mentors Associate Clinical Specialists
• Ability to effectively use a mobile phone, IPAD and PC
• Ability to manage personal expenses and budget effectively
• Ensures personal understanding of all quality policy/system items that are personally applicable
• Follows all work/quality procedures to ensure quality system compliance and high quality work

Requirements

• A High School Diploma or GED with a minimum of 6 years of clinical or medical sales experience
• An Associate's Degree with a minimum of 4 years of clinical or medical sales experience
• A Bachelor's degree with a minimum of 2 years of clinical or medical sales experience

Nice-to-haves

• Bachelor's degree in a health care related field
• Master's degree
• Registered nurse or HCP with experience in a sterile environment
• Clinical experience with implantable neurological products and patient care
• Experience in servicing medical personnel on product use
• Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care
• Understands basic reimbursement and healthcare environment
• Excellent organizational skills and ability to work under pressure
• Preference will be given to local qualified candidates and candidates with Medtronic experience

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan