Clinical Specialist-Allergy

United Allergy Services - Columbia, MD

Full-time

Columbia, MD

Professional, Scientific, and Technical Services

About the position

A Clinical Allergy Specialist manages the day-to-day operations of the United Allergy Services allergy center, administering allergy tests, educating patients on allergen immunotherapy, administering processes, professionally interacting with providers and medical practice employees, and providing patient-centered care to the many allergy sufferers in the communities United Allergy serves. A Clinical Allergy Specialist performs clinical and administrative responsibilities in a medical provider's office and works directly under the supervision of a physician.

Responsibilities

• Develops and maintains an understanding of allergens, the allergic response, the UAS clinical protocols and the features and benefits of immunotherapy.
• Responsible for safe and effective immunotherapy processes to include the administration of quality allergy testing, and the formulation and preparation of the allergy immunotherapy.
• Responsible for educating patients on administering injections with the Immunotherapy.
• Ensures patient progress by following up with the patient and ensuring Immunotherapy is picked up on a timely basis.
• Completes all appropriate paperwork and ensures insurance eligibility is verified for each patient.
• Administers patient scheduling either in person, via phone or through UAS centralized scheduling protocols.
• Responsible for the handling and submission of all billing documentation to the appropriate office via applicable EMR systems or otherwise.
• Responsible for the maintenance and security of clinic inventory levels. Ensures that inventory is ordered and received.
• Develops and maintains effective, professional relationships with providers and medical office staff.
• Escalates patient or other questions to appropriate team member or provider in a timely manner.
• Responsible for meeting the strategic goals and objectives of the clinic and company pertaining to assigned clinic productivity and revenue.
• Performs other related duties as required and assigned.

Requirements

• A bachelor's degree in health sciences or business is preferred.
• A minimum of two years of full-time equivalent work experience in a healthcare, hospital, customer service, retail, or similar industry.
• Nursing or other medical technician certification(s) as required by the state or local area regulations for the clinic area (NY, NJ, and CT, unless otherwise required).
• Ability to manage multiple and sometimes competing priorities and ensure suitable and complete results.
• Ability to work extended hours when necessary.
• If the role requires bi-lingual abilities, must be able to fluently and correctly communicate and translate messages verbally and in writing in language required.

Nice-to-haves

• Experience with Salesforce, Workday and SharePoint will improve success.

Benefits

• Eligible for monthly performance-based achievement bonuses
• Opportunities to participate in company contests for rewards.
• Employee and client referral bonus opportunity
• Eligible for medical, dental, vision coverage and company paid life insurance
• Employee assistance program, including well-being support and other services.
• Paid Time Off, Paid Holidays, Paid Clinical and Non-Clinical Training
• 401k retirement plan with company match
• Daytime and business week work schedules, no weekends or holidays required, unless otherwise required by clinic.
• Professional medical provider doctor's office environment
• The ability to make a meaningful impact on the daily health of patients.
• A family culture of respect and trust
• Career advancement opportunities and career path plan