Clinical Services Assistant (CSA)

About the position

We’re looking for compassionate, attentive team members who thrive in a resident-centered environment. As a Clinical Services Assistant (CSA), you’ll play a critical overnight role in supporting residents’ safety, well-being, and peace of mind—both in the Highlands building and across our beautiful campus. Whether you’re responding to medical alerts, performing clinical assessments, or simply offering a reassuring presence, you’ll be a vital part of a team that treats every resident with dignity, respect, and kindness.

Responsibilities

• Respond quickly and calmly to resident emergencies, providing hands-on support and coordinating care as needed.
• Support residents in both independent and assisted living, assessing concerns, gathering vitals, and following up with appropriate actions.
• Administer basic first aid and CPR when required, always maintaining professionalism under pressure.
• Monitor safety systems, respond to fire and smoke alarms, and follow emergency protocols—including 911 activation and evacuation support.
• Conduct frequent rounds in the Highlands building to ensure resident safety and be available to those who may need after-hours assistance.
• Handle overnight clerical tasks, answer phones, greet visitors, and ensure proper documentation and communication across teams.
• Assist with unlocking/locking doors, and maintain a safe, secure environment for residents and staff.

Requirements

• A passion for supporting older adults and creating a safe, compassionate space where they can thrive.
• CNA, MA, or Direct Care Aide certification through the VA Board of Nursing (required).
• CPR & First Aid certification (or ability to obtain).
• Valid Virginia driver’s license – This role involves transporting residents, and a satisfactory motor vehicle record (MVR) that aligns with Sunnyside's Vehicle Operator Policy.
• High school diploma or GED preferred.
• Strong decision-making skills, calm under pressure, and comfortable handling confidential information and maintaining its integrity.
• Excellent communication and customer service skills.
• Willingness to be the steady hand in an emergency, and the friendly face our residents trust.

Benefits

• Paid sick, vacation & personal time — even for part-time!
• Night & weekend shift differentials.
• 401(k) with company match.
• Medical, dental & vision insurance.
• Short- and long-term disability coverage.
• Annual scrub reimbursement.
• Licensure reimbursement.
• Tuition Assistance.
• A flexible, supportive workplace.
• On-site training and career development.
• Employee Assistance Program (EAP).
• Access to our on-site wellness center, orthopedic specialist & GP.
• A fun, engaging, and respectful work environment.
• Professional growth opportunities and room to advance.
• Access to a PCP & Orthopedic Specialist through MD Ortho.
• Daily opportunities to have a meaningful impact on residents’ lives.
• A stunning campus with walking trails, therapy services, and more!