Clinical Service Representative - MA - Float

Beaumont Urgent Care - Warren, MI

Full-time - Entry Level

Warren, MI

About the position

The Clinical Service Representative position is a full-time role that requires a compassionate Medical Assistant or EMT to float between multiple urgent care locations. The representative will assist with patient examinations, triage, and various clinical procedures while ensuring compliance with healthcare regulations. This role involves a flexible schedule with rotating weekends and holidays, and the candidate must be able to travel between locations as needed.

Responsibilities

• Prepare patient(s) for and assist with examination and/or treatment
• Perform triage and obtain vital signs
• Obtain and timely and accurately document patient history in Electronic Medical Record (EMR)
• Collect and maintain all patient and business documents while always maintaining confidentiality
• Collect routine laboratory specimens including phlebotomy, urinalysis and/or oral swabs
• Administer medications and non-intravenous injections (intramuscular, subcutaneous and/or intradermal)
• Start an IV, place a catheter and perform splinting when needed/directed
• Perform various other clinical, aseptic and/or basic laboratory procedures
• Document within Electronic Medical Record (EMR) all medical interventions timely and accurately
• Understand and enforce standard health care regulatory requirements
• Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers
• Always ensure HIPAA and OSHA compliance
• Perform office procedures including all general administrative duties; ability to operate all office medical equipment
• Required to travel to various locations as needed based on staffing and volume
• Other duties as assigned

Requirements

• Successful completion of a Medical Assistant or EMT program from an accredited institution
• Possess a valid MA, CMA, RMA or EMT Certification
• Two years of relevant healthcare experience; urgent care or emergency department
• Proficient in injections
• Knowledge of clinical procedures, medical anatomy, and physiology

Nice-to-haves

• Willing to train new, stellar graduates

Benefits

• Full-time position
• Flexible scheduling with rotating weekends and holidays
• Monthly published schedules