Clinical Referral & Relations Manager, Outpatient

Kennedy Krieger Institute•Baltimore, MD

20d•$71,519 - $127,586•Hybrid

About The Position

This position is 40 hours per week, working Monday through Friday from 8:00am-4:30pm, hours are flexible and hybrid schedule. Must be available to work outside of normal working hours as needed. Must be able to travel in a reliable personal vehicle to and from different locations and sites within Maryland, approximately 75% of the time.

Requirements

Graduation from an accredited school of nursing. BSN or enrolled in a BSN program to be completed within 2 ½ years of hiring date.
Minimum 3 years of care management experience in a hospital care setting.
Demonstrated client services/relationship management and/or outreach/marketing experience in healthcare settings is required.
Active, unencumbered Registered Nurse license from Maryland or a compact state.
Current CPR certification that included hands on skills.

Nice To Haves

Related case management, quality assurance, or utilization review certification preferred.

Responsibilities

Strategically develops, establishes, nurtures, and maintains positive relationships with referral customers, including patients and families, hospital/health system partners, payors, and business customers.
Build and sustain external relationships with physicians, Nurse Practitioners (NPs)/Physician Assistant (Pas), school systems, therapists, and community programs through regular outreach, visits, and issue resolution to increase referral volume and conversion.
Partner with Kennedy Krieger program leaders and clinical operations teams to manage access and close care gaps; coordinate transitions between programs and community resources.
Educate the provider community by delivering in-service trainings, conducting tours and presentations, represent programs at community and professional events, collaborate with the Public Relations and Marketing department/External Relations on targeted campaigns and materials.
Capture and share referent feedback/market intelligence to inform program improvements and new business opportunities.
Serve as a clinical expert for insurance and partner with the Patient Access and Finance departments to understand referral-related financial implications and insurance considerations.
Maintain accurate records of outreach, referrals, and outcomes in approved systems (e.g., Electronic Medical Record (EMR), referral trackers/Customer Relationship Management (CRM), report trends, pipeline, and conversion metrics.

Benefits

$10,500/year tuition advancement/reimbursement for employees earning undergrad and graduate degrees (pro-rated for 16-39 hours/week)
50% college tuition grant for dependents up to $32,000/year for eligible employees budgeted 30-40 hours per week who have 5 years of service or more.
Recently increased differentials
Student loan repayment for employees budgeted 30-40 hours per week ($100 per month up to $10,500)
Bonus incentive for a masters degree
Bonus incentive for nursing certification
Medical, Dental, Vision (active the month after you attend HR) most places make you wait 3-6 months)
Enhanced Mental Health Benefits
401K Automatic 3% employer-funded “base contribution” with additional 1.5%-3% based on years of service
Sick and Vacation accrual upon first day of work
Dependent Care Flexible Spending Account (Child Care Spending Account)
$2,000 for each eligible child through the age of 6; $600 for each child age 7-10
Progressive Career Ladder with salary increase
Program to earn free CEUs
Free secure and monitored parking