Clinical Education Consultant

Full-time - Senior

Dallas, TX

Computer and Electronic Product Manufacturing

About the position

At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients. The Clinical Education Consultant (CEC) works collaboratively with Field Sales and Project Management to provide education and clinical expertise during pre-sale, installation, and post-sale activities. This role requires 90% travel including driving and flying. You should be based close to a major metropolitan airport. A company car is included in the total comp package.

Responsibilities

• Provide customer training on all clinical applications of equipment specific to the care area.
• Provide webinars and remote and/or on-site meetings to assist the customer in gaining an understanding of the Spacelabs Solution while determining best practices.
• Assess and document clinical workflow in the various care area departments using Spacelabs equipment.
• Outline recommended options that address the best use of Spacelabs Solution.
• Assist with the development of hospital procedures for Spacelabs Patient Monitoring Solution before customer education and implementation.
• Work with Clinical Education Program Specialist to develop customized clinical documents and product training tools based on workflow processes.
• Work with Clinical Education Program Specialist to get customers set up with e-learning.
• Adhere to Spacelabs established education format and customer protocols.
• Work closely with Clinical Solutions Specialist and other internal partners (e.g. Sales, Service, Project Managers, Clinical Solutions Manager) to coordinate installation and training events at the assigned customer site, ensuring a positive customer experience.
• Provide comprehensive product training to hospital clinical teams and physicians on the Spacelabs Solution including: Pre-install training, User-specific classes to enhance training to workflow responsibilities, Enhanced Resource User Training, Physician training on Clinical Access.
• Manage and organize all required documentation and training records for FDA and other regulatory compliance for all clinical training.
• Support customer go-lives covering various shifts.
• Periodically perform evaluations of the utilization of Spacelabs clinical solution at customer sites.
• Communicate all relevant customer information including product and/or customer feedback or opportunities to appropriate Spacelabs personnel.
• Participate in departmental clinical presentations.
• Develop and track metrics, benchmarks, and success criteria to measure the efficiency and effectiveness of training.
• Develop clinical education program schedules in accordance with the required timeframe (per the customer order).
• Properly document and report all activity in a timely manner, as required.
• Maintain all assets (i.e., company-issued laptop, vehicles, etc.) in good condition.
• Utilize efficient time management and cost containment in all activities, in order to meet schedule and budget requirements.
• Demonstrate professionalism and a positive, solutions-oriented approach when interacting with co-workers and customers.
• Model a corporate culture that creates a positive experience for customers, patients, and families centered on the Spacelabs Solution.

Requirements

• Licensed Registered Nurse required.
• Bachelor of Nursing (BSN) preferred.
• 8+ years of overall professional experience to include: 5+ years of nursing experience in Emergency Department/ Critical Care required.
• 3+ years of experience as a Clinical Educator in industry preferred.
• Previous teaching/in-servicing experience in an educator or preceptor type role strongly preferred.
• Experienced user in PowerPoint, Excel, and Word required.
• Comfortable with equipment and computer use, WebEx, etc., as a remote user.
• Ability to manage multiple, complex priorities within demanding timeframes.
• Strong project management skills.
• Highly developed relationship-building skills, and strong presentation and communication skills.
• Experience working positively and productively in a team environment.
• Highly collaborative.
• Demonstrated effective presentation skills, with strong verbal and written communication skills.
• Demonstrated flexibility, autonomy, self-motivation, and a high level of professional demeanor.
• Successful completion of Spacelabs training required (including training done at Company location).
• Must become fully competent in the application and operation of all products in all care areas.
• Work various shifts as deemed necessary for successful installation and training; often working as sole Spacelabs representative at customer sites.
• Required to register with a vendor credentialing service.
• Must be eligible to work in the U.S. without sponsorship.

Nice-to-haves

• Experience as a Clinical Educator in the healthcare industry.
• Previous teaching or preceptor experience.

Benefits

• Company car included in the total compensation package.
• Comprehensive training and development programs.
• Opportunities for professional growth and advancement.