Clinical Coordinator - Burlington Primary Care

About the position

Reports to the Practice Manager, the Clinical Coordinator is working clinical staff that provides clinical support to the physicians, APPs and is a coach/mentor for clinical associates. The Clinical Coordinator serves as a role model for other clinical employees and promotes teamwork, integrity, and continuous practice improvement. The Clinical Coordinator ensures efficient flow of all patients and strives to maintain exemplary service and satisfaction standards at all times. The Clinical Coordinator is also responsible for compliance with all OSHA/CLIA and HIPAA regulations and ensuring completion of all duties vital to business operations.

Responsibilities

• Understand and uphold SEP’s Mission, Vision, and Values
• Comply with all applicable laws and regulations
• Provide support to manager, including assisting with interviewing candidates for vacancies and making hiring recommendations
• Assist Manager with performance evaluations, corrective action/counseling, resolving associate issues
• Train and orient new employees
• Coordinate schedules, work flow, and delegate assignments
• Monitor performance and quality
• Ensure compliance with OSHA/CLIA/HIPAA
• Provide training as needed
• Oversee supply ordering and drug samples
• Delegate duties as appropriate
• Accurate documentation in record and EMR, patient history and vitals, prepare patient for exam
• Provide patient care and clinical support to provider(s) during exam, including venipuncture, injections, EKGs, vitals
• Ensure completion of all information vital to the revenue cycle
• Provide instructions to patient under directions of the providers
• Maintain adequate level of supplies in exam rooms and work stations
• Clean and disinfect exam rooms following protocol
• Timely assist with completion of patient requests
• Accurate and timely completion of referral process/outpatient test scheduling, and pre-certification
• Timely and accurate filing/distribution of all patient information and incoming mail
• Interact with Central Billing Office as needed to resolve patient issues
• Answer telephones within three rings and be helpful and friendly
• Other duties as assigned

Requirements

• Minimum: H.S. Diploma/GED
• Desired: Associate Degree
• 3+ years’ experience in the medical industry OR 2+ years’ experience in the medical industry and one year of leadership/coaching
• An approved credential, such as LPN, CCMA, CMA, RMA, ARMA, EMT or Athletic Training Certification

Benefits

• No Nights, Holidays, or Weekends. Exceptions include Urgent Care and After-Hours Clinics
• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Career Growth