Clinic Patient Service Representative (PSR)

About the position

The Patient Service Representative (PSR) greets and welcomes patients and visitors to the clinic demonstrating strong inter-personal skills and a professional demeanor. The PSR is responsible for managing front desk responsibilities including maintaining patient flow, scheduling appointments, appropriately handling phone calls which may include entry into the E HR message center, validating insurance eligibility, entering demographics, insurance, and other pertinent information into the clinic and hospital patient accounting systems, and determining and collecting time of service payments and/or past due balances at the time of appointment.

Responsibilities

• Greet and welcome patients and visitors to the clinic.
• Manage front desk responsibilities including maintaining patient flow.
• Schedule appointments and handle phone calls.
• Validate insurance eligibility and enter demographics and insurance information into systems.
• Determine and collect time of service payments and/or past due balances.

Requirements

• High school diploma or equivalent.
• Six months of office or customer service experience required, preferably in a medical office setting.
• Completion of an Administrative Assistant Diploma is acceptable.
• Typing speed of 35 words per minute preferred.
• Ability to maintain a high degree of confidentiality.
• Ability to perform multiple tasks simultaneously.
• Strong interpersonal skills and ability to interact diplomatically.

Nice-to-haves

• Knowledge of medical terminology.