Clinic Operations Supervisor WellMed at Irving - Irving, TX

UnitedHealth Group•Irving, TX

4d•$49,700 - $88,800•Onsite

About The Position

Under the general guidance of the Clinic Administrator, supervises and coordinates staff performance, activities and functions at assigned clinic to ensure the delivery of quality patient service. This position ensures assigned staff complies with all regulatory initiatives and policies and procedures and works with senior management to support effective clinic operations. The COC will also provide support to clinic staff in the absence of the Clinic Administrator. The big challenge is motivating people and leading by example with a positive attitude that's professional, courteous and cheerful. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Requirements

5+ years of customer service experience
2+ years of supervisory/lead experience
1+ years of clinic operations or healthcare experience
Working knowledge of Microsoft Office applications, including Excel
Proven knowledge of organization policies and procedures and ability to apply principles to solve everyday problems in a variety of situations
Proven knowledge of fiscal management and human resource management techniques
Proven knowledge of office management techniques and practices
Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Nice To Haves

Clinical licensure
Managed care experience in a care coordination role
Call center experience
Experience supervising remote employees

Responsibilities

Supervise and motivate a work team while maintaining high standards
Respond to all authorization documents received and provide feedback to address processing issues
Respond to provider inquiries that have been received by the escalation and case resolution department
Research and verify information provided on authorization documents
Ensures that office space, supplies, assistance are provided and maintained appropriately for medical staff and patient care
Assists Clinic Administrator to work with senior management and ensure operations and relations are effective
Attends required meetings and participates in committees as requested
Ensures personnel forms and/or records are kept updated and submitted to other departments in a timely manner
Ensures that offices for new and incoming physicians are ready and equipped
Coordinates staff work activities and serves as resource to medical management staff in various market(s)
Collects clinic performance and quality metrics and produces reports for management
Orders office and medical supplies and ensures sufficient quantities are maintained at all times
Assists the Clinic Administrator in budget preparation and adherence
Coordinates conference calls and assist with preparation for meetings for staff in market
Performs all other related duties as assigned