Client Tech Support Engineering - Sr Professional I

Fiserv•Milwaukee, WI

2d•Onsite

About The Position

As a Client Technical Support Engineer, you will provide client-facing technical support across Fiserv platforms, products, and services to help ensure stable, accurate, and reliable service delivery. You will work across technology, operations, product, and engineering teams to investigate issues, coordinate resolution, and communicate clearly with clients and internal stakeholders. This role is important to client satisfaction, operational consistency, and trust in a regulated, mission-critical environment.

Requirements

4+ years of experience supporting clients in a technical support, production support, integrated services, or enterprise technology environment.
4+ years of experience investigating technical issues across interconnected systems, applications, data flows, or service processes.
Experience analyzing logs, transactions, system behavior, or data using SQL or equivalent logic-based query and analysis methods.
Experience documenting and managing work in ticketing, case management, or incident tracking tools within defined operational processes and controls.
Bachelor's Degree in information technology, computer science, engineering, business, or a related field, or equivalent combination of education, related experience and/or military experience.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience supporting financial services, payments, banking technology, enterprise software, or Software as a Service (SaaS) environments.
Experience participating in incident review, root cause analysis, or post-incident improvement activities.
Experience educating clients on product usage, operational procedures, or support best practices.
Familiarity with multi-system environments where issue resolution requires coordination across multiple internal teams.

Responsibilities

Investigate, diagnose, and resolve complex client issues and service requests across assigned products, platforms, and services.
Document client interactions, issue details, troubleshooting steps, and resolution outcomes using established case management tools and support workflows.
Analyze system behavior, transactions, logs, and data flows to identify root causes, validate findings, and support timely issue resolution.
Reproduce client-reported issues in test or non-production environments and document results to support internal teams and client communications.
Partner with engineering, product, operations, implementation, and incident management teams to coordinate resolution and improve service outcomes.
Communicate issue status, risks, and next steps clearly to clients, peers, and leadership while managing expectations through resolution.
Contribute to process improvement, operational readiness, root cause review activities, and knowledge documentation to reduce repeat incidents.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.