Client Systems Analyst II

About the position

The Client Systems Analyst II role is focused on ensuring that new software systems and changes meet all required business needs. This includes participating in testing efforts related to the successful implementation of user-facing software application development projects, new system applications, system modifications, business-impacting interface changes, and system maintenance. The analyst will conduct analysis and triage of user-facing system issues and resolve or escalate them for additional research.

Responsibilities

• Develop and maintain automation workflows using UI Path to optimize business processes.
• Create and manage Excel Macros (VBA) to support data analysis and reporting automation.
• Work with delivery teams to test applications and systems.
• Ensure changes to the systems meet user expectations.
• Identify, review, document, and report defects.
• Participate in design reviews and provide input on requirements, product design, and potential problems.
• Intake production issues from call center, research and provide coaching/assistance, or file ticket for production issues.

Requirements

• Bachelor's Degree in related field or equivalent post high school and/or related work experience.
• 3 or more years of experience at a Health Insurance enterprise.

Nice-to-haves

• 1 or more years of experience with Software system testing and/or software configuration within a healthcare organization.
• 3 or more years working on test teams and/or project work.
• 2 or more years in a process/quality improvement or system configuration and testing position working within a SDLC (Software Development Life Cycle).
• Advanced software testing certifications.

Benefits

• Remote and hybrid work options available.
• Performance bonus and/or merit increase opportunities.
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately).
• Competitive paid time off.
• Health insurance, dental insurance, and telehealth services start DAY 1.
• Professional and Leadership Development Programs.