Client Support - Representative I
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space.
Requirements
- 1–2 years of experience in customer service, healthcare, insurance, or benefits.
- Strong verbal and written communication skills.
- Ability to manage member issues with empathy and attention to detail.
Nice To Haves
- Associate’s degree in Business, Healthcare Administration, or related field.
- Familiarity with CRM platforms, call center tools, or SOP documentation.
- Interest in career growth within client support or account management.
Responsibilities
- Respond to member inquiries via phone, email, or chat with professionalism and empathy.
- Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs.
- Escalate complex cases to senior support staff as needed.
- Document all member interactions accurately to ensure compliance and service quality.
- Identify recurring issues and share feedback with leadership for process improvement.
- Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery.
- Participate in team huddles and training sessions to stay informed on product updates and policy changes.
- Maintain a positive and solutions-oriented approach in all member interactions.
- Review general team processes for accuracy and recommend updates to leadership.
- Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge.
- Seek mentorship and feedback to grow into more advanced support or account-facing roles.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
