Clockwork - Minneapolis, MN

posted 2 days ago

Full-time - Mid Level
Hybrid - Minneapolis, MN
Publishing Industries

About the position

Clockwork is hiring a Client Strategist with a depth of experience delivering successful client engagements in collaboration with a cross-functional delivery team. Clockwork seeks a highly motivated and skilled professional to join our Client Success team. Experience working in an agency environment, managing projects that deliver digital products, and using agile methodologies are preferred but not required. This role reports to the Director of Client Success. Client Strategists are the primary connection between our clients and Clockwork. They play a critical role as delivery team leaders, builders of relationships, advocates for our clients, and champions of Clockwork through empathetic interactions, effective project management, and strategic leadership. They are versatile, personable, and resilient. Client Strategists foster best practices in leading their teams and clients through the unknown. They see opportunities to deliver outcomes and apply those skills to maintain a portfolio of healthy clients. They are decisive, calm and confident in stressful situations and create flexible structure and alignment at every opportunity. Client Strategists lead project planning and project management with their Clockwork teams.

Responsibilities

  • Ensure alignment with our clients and your delivery team throughout project engagements
  • Ensure successful delivery of project outcomes to clients
  • Create project plans and timelines and ensure delivery is on time
  • Proactively manage project budgets and profit margins
  • Predict project risks (timeline-, budget-, or delivery-related), identify mitigation tactics, and communicate with clients and Clockwork leadership transparently
  • Understand the problems the project or product is intended to solve for the client's business and users
  • Lead and prioritize the efforts of a cross-functional team, including road mapping and collaborative sprint planning
  • Serve as the liaison between clients, the delivery team, and Clockwork leadership
  • Envision and articulate a definition of success for client engagements and inspire the team toward that vision
  • Deliver outcomes on various engagements, including experience design and product development, experience and technology consulting, and business transformation
  • Ensure client relationships are healthy, fostering an environment of trust
  • Demonstrate the ability to work with client organizations of varying size, industry, and complexity
  • Demonstrate skilled knowledge of various delivery methodologies and their impact on supporting client goals
  • Monitor and forecast team capacity
  • Seek out and grow opportunities with existing clients and partner with Business Development to bring additional work to the team

Requirements

  • Depth of experience delivering successful client engagements
  • Experience working in an agency environment
  • Experience managing projects that deliver digital products
  • Experience using agile methodologies

Benefits

  • A hybrid work environment - work remotely or at our iconic headquarters in Northeast Minneapolis
  • 401k and employer matching program
  • Healthcare, dental, and vision coverage
  • Annual home office equipment budget
  • Monthly connectivity stipend
  • Family-friendly policies like flexible working schedules, babies-at-work
  • Professional development time and budget
  • A leadership team focused on implementing a race-equity vision
  • A flexible work schedule that encourages ample paid time off and a sustainable working pace
  • Generous, inclusive parental leave - 12 weeks of paid parental leave for primary caregivers and up to 4 weeks of paid parental leave for secondary caregivers
  • 14 paid holidays per year, including Juneteenth, Election Day, and a weeklong winter holiday break
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service