Client Solutions Consultant - Global Large Law Firms

About the position

HighQ/TR are seeking proactive, enthusiastic and passionate legal solutions consultants to join our Solutions Consulting & Client Success team in Global Large Law. As a Client Solutions Consultant, you will become a HighQ/TR expert and evangelist, understanding your clients' needs in depth and building strategic relationships with key contacts at all levels across their business. You will be responsible for helping clients to get the most from new product updates and features as they are released. You will work alongside our other client facing teams and play a key part in client events, user groups and marketing initiatives, including speaking, demoing and talking about our solutions confidently and in detail.

Responsibilities

• Align closely with the Product and Solutions teams to understand and be able to articulate the value of the HighQ platform
• Educate and inform clients about solutions and features to drive adoption and grow the diversity of use cases
• Work with clients to establish their business needs and co-design high value solutions that solve real business problems
• Provide client feedback about the products and roadmap to the Product team as required and contribute ideas for new solutions
• Contribute to thought leadership and product marketing initiatives by regularly writing and speaking about key topics
• Regularly speak at industry events and shows, present solutions and provide demos to clients at senior levels
• Build out success plans with clients to drive enablement, adoption, retention, customer satisfaction and loyalty
• Develop a trusted advisor relationship with client stakeholders in order to create client champions and advocates
• Work closely with the sales and delivery teams to facilitate a seamless client on-boarding process, and high levels of satisfaction
• Maximize the value of the client's investment, converting them into reference clients who are both promoters and advocates of HighQ

Requirements

• Strong legal background, as a lawyer, legal project manager, legal engineer or other similar role
• Passion about technology and the ability to convince clients about the benefits of digital transformation and new ways of working
• Excellent presentation and communication skills; articulate, passionate and knowledgeable with the ability to evangelize our products
• Analytical and creative with the ability to design solutions to solve complex business problems
• Equally comfortable engaging with clients at Partner or C-Level as with front-line users and administrators
• Experience in legal services, customer success, project management or solutions consulting within the Legal sector
• Experience in customer success or similar roles in the Software as a Service space is highly desirable
• Experience driving adoption of collaboration, transaction management, project management and content management solutions
• Ability to thrive in a fast-paced, start-up environment with a real passion for technology and product innovation
• Desire to work in an open, collaborative environment with a team of creative and innovative people that are passionate about what they do

Nice-to-haves

• The ideal candidate will be highly motivated, customer-centric and inspiring, with a mix of product, solutions and legal experience

Benefits

• Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country
• Headspace app subscription
• Retirement, savings, tuition reimbursement, and employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance
• LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
• Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Tuition Reimbursement
• Access to Employee Stock Purchase Plan