Client Services Support

Novick Corporation•Philadelphia, PA

3d•Onsite

About The Position

We are a service-driven food distribution company based in South Philadelphia, specializing in childcare nutrition. Our mission is to support the health and well-being of the children and communities we serve—while also investing in and valuing our team. Our staff includes USDA and CACFP specialists who work closely with childcare partners to provide healthier food options and tailored support. In addition to food distribution, we offer a comprehensive range of products, including cleaning and paper supplies, to meet the everyday needs of childcare programs. We go beyond delivery by offering value-added services such as menu planning with nutritionists, nutritional training, portioning and serving guidance, ServSafe support, inventory and cost control assistance, and access to child-friendly products and recipes. Through these services, we partner with our clients to help them achieve their unique goals for child health and nutrition.

Requirements

High school diploma or GED required
Prior experience in an office environment
Strong computer skills
Exceptional Communication Skills
Demonstrated ability to communicate effectively with both internal teams and external clients to understand needs, expectations, and concerns.
Strong verbal and written communication skills, with the ability to clearly relay client requirements across all departments Client Services & Support, Connections, Operations (OPS), and Management teams.
Proven ability to document interactions, updates, and resolutions accurately and thoroughly in Salesforce database.
Collaboration & Problem-Solving
Ability to work closely with the CSG Supervisor and Business Development team to address client needs and resolve complaints in a timely and professional manner.
Skilled at translating client feedback into actionable solutions to enhance overall client satisfaction.
Time Management & Organizational Skills
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong organizational skills with a focus on meeting deadlines and maintaining accuracy.
Problem-Solving Skills
Strong critical thinking skills with the ability to assess client issues, evaluate available resources, and deliver effective solutions aligned with company policies and leadership guidance.
Ability to navigate and utilize multiple systems and tools, including Eagle, Cut & Dry online ordering platform, Samsara, and Microsoft Office Suite (Outlook, Excel, Word).
Proficiency in using standard office equipment, including computers (laptop and desktop).
Experience operating multi-line telephone systems and mobile devices.
Familiarity with office machines such as fax, copier, printer, and scanner.

Nice To Haves

Experience in childcare
Familiarity with the Child and Adult Care Food Program (CACFP)
Food distribution experience
Spanish-speaking skills
Experience with upselling and driving organic growth.
Understanding of pack sizes and general product knowledge.
Familiarity with CACFP regulations, including meal patterns and portioning requirements.
Ability to read and interpret CN labels and Nutrition Facts labels.
Knowledge of product formulation sheets.

Responsibilities

Respond to client inquiries via phone, chat and email promptly, professionally, and courteously to ensure outstanding customer service experience.
Process and adjust orders through calls, emails, faxes, system uploads, same-day deliveries, and client pick-ups while monitoring and tracking orders daily.
Support clients with a variety of issues, including deliveries, products, orders, and system troubleshooting, ensuring timely and effective resolution.
Assist clients with product questions, pack sizes, menu suggestions, special product requests, and report any product issues.
Run and analyze time-sensitive daily reports, including product shortages, order status confirmations, and other operational data.
Collaborate with drivers and operations teams to report delivery delays, route changes, missing products, or other adjustments.