About the position
The Client Services Manager at Anderson Merchandisers LLC plays a crucial role in maintaining and expanding the company's client base. This position is designed for individuals who possess strong interpersonal skills and a self-motivated attitude, as they will be responsible for fostering robust client relationships and facilitating the acquisition of new clients. The Client Services Manager will serve as a vital link between clients and the internal Client Services team, ensuring that clients are well-informed about the extensive capabilities of the company's products. This role also involves significant cross-departmental collaboration aimed at enhancing customer support initiatives and improving overall customer satisfaction. In this position, the Client Services Manager will manage accounts that are project-based or small continuity accounts, typically with a volume of $3 million or higher. The role requires the development of open and effective communication channels with each client, which can be utilized by other departments as well. The manager will coordinate internal projects, determine the best utilization of resources, and encourage revenue growth by inspiring clients to purchase additional services. Regular updates on project progress will be provided to clients, and the manager will attend or hold business reviews to assess sales opportunities. Building and maintaining strong internal relationships is essential to maximize field execution and ensure client satisfaction. The ideal candidate will thrive in a dynamic environment, demonstrating the ability to meet deadlines while managing multiple responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.
Responsibilities
- Develop open and effective channels of communication with each client that can be employed by other departments.
- Coordinate internal projects and determine the best utilization of resources to increase execution and customer satisfaction.
- Encourage revenue growth by inspiring clients to purchase additional services.
- Become the reliable point of contact for each customer to establish a strong business relationship.
- Provide regular updates to clients on the progress of projects and programs that directly affect each client.
- Attend/hold business reviews to assess opportunities for sales.
- Develop and maintain strong internal relationships to maximize field execution.
Requirements
- 0-3 years experience in account management experience.
- 1+ years experience in a management position preferred.
- Proven ability to utilize the DASH platform required.
- Strong communication skills required.
- Must demonstrate the ability to meet deadlines.
Benefits
- Flexible work schedules
- 401(k) retirement plan
- Health Insurance - including Dental and Vision
- Telehealth
- Health Savings Account
- Accident Insurance
- Critical Illness Insurance
- Life Insurance
- Long Term Care
- Short Term Disability
- Long Term Disability
- Associate Assistance Fund
- Anderson Cares Natural Disaster Fund
- Associate Savings Plan
- Anderson Cares Fund
- Paid Time Off
- Discounts - Cell Phone, Vehicle, Pet Insurance
- Training & Career Development
