BAYADA Home Health Care - Gaithersburg, MD
posted 27 days ago
Full-time - Entry Level
Gaithersburg, MD
Ambulatory Health Care Services
About the position
The Client Relations/Services Associate at BAYADA Home Health Care is responsible for providing exceptional customer service and managing client services coordination. This role involves building relationships with clients, referral sources, and community organizations while supporting the director and clinical managers in operational tasks. The position is integral to ensuring high-quality home care delivery in a compassionate and reliable manner.
Responsibilities
- Provide superior customer service and quality home care
- Focus on managing coordination of client services and emergent scheduling issues
- Manage your Client Services caseload while proactively growing it
- Build lasting relationships with clients, referral sources, payors and community organizations
- Develop strong, communicative relationships with the team
- Assist in office responsibilities, running delegated operations
- Support director with managing 1:1 meetings with team members
- Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
- Partner with Clinical Managers to provide supervision and support to field employees
Requirements
- Bachelor's degree preferred
- Prior knowledge of/experience with Medicare and OASIS a plus
- Prior medical office or home care experience preferred
- Prior supervisory experience or office management required
- Demonstrated record of successfully taking on increased responsibility (goal achievement)
- Ambition to grow and advance beyond current position
- Strong computer skills required (electronic medical record)
- Excellent communication and interpersonal skills
Nice-to-haves
- Experience in a home health care setting
- Knowledge of healthcare regulations
Benefits
- Competitive Pay with weekly deposits
- Comprehensive Benefits: Medical, dental, vision
- 15 vacation days, 10 sick days, 10 paid holidays (including 4 floating holidays)
- 401k with Company Match
- Tuition Reimbursement
- Commuter Benefits
- Balanced Schedule: Monday through Friday, daytime hours
- Growth Potential
