Client Services Associate

Reworld Projects•Asheboro, NC

About The Position

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes. Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment. Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals. Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world. All that we’re missing is you. Apply today! ESSENTIAL FUNCTIONS The duties may include, but are not limited to, the following: Demonstrate an ability to understand and build the foundational knowledge required to be successful within the waste industry Show curiosity and eagerness to learn higher level concepts Funnel customer calls and transfer them to the appropriate department(s) Monitor and manage general service e-mail account(s) Enter sales orders and other key data into company database(s) Track and monitor any outstanding sales order related issues such as missing pricing, expired approvals, etc. Assist with customer schedules as communicated by Central Facility Schedulers Report daily on outstanding items to key personnel Communicate as needed with customers, customer service, sales, and operations regarding customer sales orders Ensure a high level of accuracy in data management Follow all standard operating procedures and work instructions Maintain all regulatory related training Other duties as assigned All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities. Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Requirements

Ability to perform the duties and responsibilities of the role while upholding Reworld's Values
Contribute to a safe and inclusive workplace
Deliver results through trust
Build breakthrough capabilities

Responsibilities

Demonstrate an ability to understand and build the foundational knowledge required to be successful within the waste industry
Show curiosity and eagerness to learn higher level concepts
Funnel customer calls and transfer them to the appropriate department(s)
Monitor and manage general service e-mail account(s)
Enter sales orders and other key data into company database(s)
Track and monitor any outstanding sales order related issues such as missing pricing, expired approvals, etc.
Assist with customer schedules as communicated by Central Facility Schedulers
Report daily on outstanding items to key personnel
Communicate as needed with customers, customer service, sales, and operations regarding customer sales orders
Ensure a high level of accuracy in data management
Follow all standard operating procedures and work instructions
Maintain all regulatory related training
Other duties as assigned