Experienced Veterinary Client Service Supervisor

VCA Animal Hospitals•Plymouth, MA

1d•$25 - $29•Onsite

About The Position

VCA Plymouth Animal Hospital is a busy, multi-doctor, AAHA-accredited, small animal practice located in Plymouth, Massachusetts. We are actively seeking a highly experienced Client Service Professional to join our leadership team as the Client Service Supervisor. We offer veterinary care for dogs and cats and are a full service hospital that offers, medical and boarding services. We also adhere to philosophies of "Fear Free" Handling to ensure our patients the best experience we can offer. Under direction from the Hospital Manager/Administrator, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations. Applicant must be a reliable self-starter and motivated by a challenging, fun environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.

Requirements

Excellent knowledge of client service and communication center operations.
Strong organizational skills.
Strong client relations and interpersonal skills.
Intermediate to expert computer skills.
Excellent oral and written communication skills.
Strong supervisory skills.
Self-starter and team player.
Strong client service background.
Ability to lift up to 40 pounds.
2 years of supervisory experience required.

Nice To Haves

2 years of experience in the veterinary field preferred.

Responsibilities

Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
Assist Hospital Manager with day to day operations.
Resolve informal client complaints, maintain and report on these issues to the hospital manager.
Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
Coach employees and direct reports.
Assist in the development and delivery of employee evaluations for the front desk with hospital manager.
Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
Handle communication of financial information to clients and doctors.
Act as a liaison between front office and other department supervisors.