Client Service Representative
About The Position
At Landisville Animal Hospital, we’re committed to providing exceptional care to both pets and the people who love them. Our team is compassionate, collaborative, and dedicated to creating a welcoming, supportive environment for every client who walks through our doors. If you’re someone who thrives in a fast-paced setting and loves building relationships, we’d love to meet you. Do you have a passion for animals and a natural ability to make people feel taken care of? We’re looking for a friendly and organized Client Service Representative to serve as the first point of contact for our clients and patients. In this role, you’ll help create a seamless, positive experience from check-in to check-out while supporting both our medical team and pet parents.
Requirements
- A genuine love for animals and their well-being
- Strong communication and customer service skills
- Ability to multitask and stay organized in a busy environment
- Comfort with computers and learning new systems
- A positive, team-first mindset
Responsibilities
- Greeting clients and patients with warmth and professionalism
- Answering phones, scheduling appointments, and collecting medical history
- Processing invoices and payments accurately
- Reviewing patient records for vaccine status and routine care needs
- Communicating patient arrivals and updates with doctors and technicians
- Assisting with prescription refills, food requests, and OTC products as directed
- Entering and maintaining accurate records in our practice management system
Benefits
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
