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Axesspointe Community Health Center - Akron, OH

posted 2 months ago

Full-time - Entry Level
Akron, OH
Ambulatory Health Care Services

About the position

The Client Service Representative at Axesspointe Community Health Center is responsible for serving as the primary contact for clients, family members, case managers, and funders related to Mobile Meals. This role focuses on ensuring a positive client experience through effective communication, processing referrals, and maintaining client information. The representative will also assist in various administrative tasks to support the overall operation of the service.

Responsibilities

  • Process referrals from case managers and funders.
  • Communicate client information verbally and in writing using appropriate forms.
  • Communicate with Case Managers to ensure proper service delivery.
  • Assess the needs of all client questions and/or calls.
  • Navigate and maintain ServTracker and Dashboard.
  • Provide assistance to other staff members with projects and assignments as needed.
  • Ability to multi-task effectively.
  • Sort and distribute incoming faxes as needed, following appropriate policies and procedures.
  • Represent Mobile Meals positively and professionally to the community.
  • Comply with agency policies and procedures, COA regulations, and federal and state requirements.

Requirements

  • Excellent verbal communication skills.
  • Proficient experience in Microsoft applications.
  • Ability to speak succinctly and clearly.
  • Ability to listen and follow directions.
  • Must have the ability to handle multiple tasks.
  • Strong reading and comprehension skills.
  • Provide own transportation, a valid Ohio driver's license, and insurance as required to operate a motor vehicle in the State of Ohio.
  • Demonstrate good judgment in handling and directing incoming calls, recognizing emergency situations, and assessing caller needs.
  • Willingness to learn and understand the needs of the client population.

Nice-to-haves

  • Previous receptionist experience preferred.
  • Fluency in Windows-based computer skills.
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