Client Service Representative

$33,280 - $43,680/Yr

Anne Arundel County - Annapolis, MD

posted 2 months ago

Full-time - Entry Level
Annapolis, MD
Executive, Legislative, and Other General Government Support

About the position

The Client Service Representative plays a crucial role in the Energy Assistance Programs by serving as the initial point of contact for clients seeking assistance with fuel bills. This position involves determining client eligibility, verifying information, and providing essential program details to ensure clients receive the support they need.

Responsibilities

  • Interview clients requesting assistance with fuel bills and earmark emergency applications for immediate attention.
  • Enter applications into OHEP and Empowor.
  • Compute household incomes using prescribed mathematical formulas and initial determination of benefit levels using standard matrixes.
  • Set up records: prepare reports and correspondence, i.e. daily dental log and letters to clients, etc.
  • Complete client intake form and forward to appropriate staff for documentation and certification process.
  • Collect all proof of income and assist clients in obtaining additional information when necessary.
  • Receive phone calls communications with other energy related resources.
  • Make preliminary determination of eligibility to clients and accurately relay program information about requirements, etc.
  • Certify application as needed.
  • Perform other duties as assigned by Program Director.

Requirements

  • Minimum High School Diploma or GED
  • 2-3 years clerical experience
  • 2-3 years' experience in direct communication with the public in disseminating or receiving specialized or technical information
  • Experience in the human service industry
  • Ability to work under pressure and deal effectively with the public.

Nice-to-haves

  • Working knowledge of social services available in the community
  • Ability to rapidly acquire information about social services
  • Good time management skills
  • Ability to maintain confidentiality.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
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