Client Service Associate

Arthur J. Gallagher - Media, PA

Full-time - Entry Level

Media, PA

10,001+ employees

Insurance Carriers and Related Activities

About the position

The Client Service Associate role at Gallagher involves delivering exceptional customer service to a diverse range of clients. This position is integral to the renewal process and supports various business activities, ensuring high-quality solutions are provided in a timely manner. The role requires collaboration with the sales team and internal partners to enhance workflow processes and maintain strong client relationships.

Responsibilities

• Contribute in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
• Support business activity, such as handling new business applications, compiling information for high-quality and accurate Request for Proposal (RFP) responses, and processing certificates of insurance.
• Collaborate with team members to improve overall workflow processes and achieve goals by adhering to efficiency/productivity and process standards.
• Nurture relationships with the buyer in the client organization as well as with the day-to-day client representatives.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within Gallagher systems.
• Use Gallagher's technology to improve productivity and quality.
• Optimally balance multiple competing priorities.

Requirements

• High school diploma or GED
• A minimum of 1+ years directly equivalent work experience
• Proficiency in Microsoft Office
• Basic Math skills

Nice-to-haves

• Associate's degree, professional certification, or equivalent experience and training preferred
• Previous experience handling client relationships

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program