SBB, Client Service Associate

TD•Montreal, QC

8d•CA$52,700 - CA$74,400•Remote

About The Position

The Client Service Associate role is within the Business Banking division at TD. The primary focus is to support small business customers by opening business accounts, handling term and trust products, and processing signing officer changes. This role involves engaging customers in conversations to understand their needs and resolve issues related to account openings and signing officer changes effectively. The position operates in a non-face-to-face environment, utilizing digital technology to serve new and existing business customers over the phone. Additionally, the role involves identifying opportunities for small business credit and credit card products, submitting credit requests up to $50,000, and understanding business financials and credit policy. The associate will also refer customer needs to appropriate partners and ensure compliance with bank and industry codes of conduct to minimize operational and regulatory risk.

Requirements

2 years or more experience in direct to customer phone channel.
Prior experience in Small Business Banking product and services an asset.
Undergraduate degree or equivalent is an asset.
A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.

Responsibilities

Engage small business customers to understand and meet their current Business Account opening, Term and Trust Products and Signing officer Changes needs.
Ensure customer problems as it relates to Business Account Openings and Business signing Officer changes are handled appropriately the first time.
Provide inbound and/or outbound sales support to customers in a non-face to face environment.
Open Business Account and complete Business signing authority Changes for New and existing Business customers over the phone using digital technology.
Promote and offer advice on Business Account plan options that are suitable to each customer's Day to Day transactional needs.
Follow all end-to-end procedures accurately for Business Account opening and Signing Officer Changes to avoid any compliance issues.
Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions.
Identify small business credit and credit card opportunities.
Submit & fulfill all credit requests where total business exposure is less than $50,000.
Submitting business credit requests will require a high-level understanding of business financials and credit policy.
Fulfilling credit requests will require preparing and obtaining electronic consent on SBB specific security documentation.
Implements sales and customer service procedures and approaches to complete work.
Review iCal appointment bookings to ensure preparation in advance of customer appointment.
Explore and refer additional customer needs to appropriate partners, that may include Senior BBS, Merchant, Account Managers of Small Business and Remote Account Managers of Small Business.
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.