The Client Relations Specialist/Customer Service Specialist serves as an extension of the Relationship Manager overseeing and expediting the workflow for the entire lending process, from the initial point of client contact through the loan application, closing, and ongoing loan servicing processes. The successful candidate will assume all client interaction responsibilities in coordination with the Relationship Manager regarding specific loan action requests coming from prospective or existing clients, professionally interacting with the clients to ensure all necessary procedures are followed and all required information is gathered for the Credit Department to perform the loan underwriting, collateral evaluation, and loan closing processes. In addition, the Client Relations Specialist/Customer Service Specialist is also responsible for office administration and management, completing routine administrative tasks; acting as a receptionist by receiving visitors and answering the telephone, handling the mail, maintaining office supplies, and opening and closing the office; serving as a joint contact in posting and depositing incoming payments, including all necessary accounting reports and disbursement of loan funds.