Client Performance Specialist (2026-10338)

Cox powered by Atrium•UNAVAILABLE, UNAVAILABLE

About The Position

Cox Media Group is searching for a Client Performance Specialist. This is a 6-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs. The role involves leveraging comprehensive knowledge of digital ad products and operations to monitor and enhance campaigns, maintain internal documentation, understand digital platforms, communicate performance to stakeholders, and provide leadership for service quality improvement.

Requirements

2-4 years of experience working in a digital advertising operations role, collaborating with sales and marketers
2-4 years of experience in campaign and performance management
Knowledge of digital marketing including SEM, SEO, social, content marketing, programmatic, video, display advertising, and website development
Working knowledge in ad platforms and reporting systems such as Google Analytics, Google Ads, Google Marketing Platforms, Facebook, CM360/DV360/SA360
Google Analytics and Google Ads certifications are required
Ability to formulate appropriate recommendations to improve client ROI
Analytical skills with ability to evaluate data and interpret results for client-facing deliverables
Knowledge of attribution and omni-channel efforts, understanding how all marketing channels work together to drive results
Proficiency in Excel for interpreting data and superior PowerPoint skills for visualizing outcomes and opportunities
Proven skills in digital campaign management including processing, trafficking, and monitoring performance against established expectations
Excellent written and verbal communication skills
Strong problem-solving skills with ability to proactively identify potential issues, troubleshoot, and resolve quickly
Demonstrated customer service skills with ability to build strong working relationships and consistently meet or exceed customer expectations
Proven ability to manage multiple projects in a fast-paced environment and learn new concepts and tools quickly

Nice To Haves

Knowledge of ad tagging and CM Trafficking, Reporting, & Attribution platforms is a plus
BA/BS from a 4-year university or equivalent preferred

Responsibilities

Leverage comprehensive knowledge of all digital ad products and operation processes to effectively monitor and enhance campaigns to achieve advertiser goals and KPIs
Maintain internal documentation to ensure campaigns are managed properly, with account details recorded for media plans, optimizations, and other client details
Require detailed knowledge of both internal and outsourced digital platforms, understanding how technology stacks come together to serve campaigns
Offer a holistic campaign perspective, effectively communicating performance to stakeholders in ongoing reporting recaps
Follow SLAs determined for campaign launch, revisions, and deliverables while working with internal and external stakeholders
Provide leadership and facilitation for continuously improving the quality of service and campaign results for local markets and clients