Client Performance Administrative Assistant

Diaz Anselmo & Assoc. PA•Plantation, FL

12h•Onsite

About The Position

Our Plantation-based office is seeking an analytical and highly proactive Client Performance Administrative Assistant to anchor our client relations, track operational KPIs, and enforce regulatory compliance across our active foreclosure, bankruptcy, and real estate litigation portfolios. In this role, you will act as a vital liaison between mortgage servicers, internal legal counsel, and operational units to guarantee strict timeline adherence and the flawless execution of service level agreements (SLAs). If you thrive under the pressure of a high-volume caseload and want to position yourself at the center of legal operations, this role offers an exceptional path for career advancement and measurable impact.

Requirements

2+ years of hands-on experience within default services, bankruptcy practice, real estate litigation, or the mortgage servicing sector.
Core understanding of GSE directives, including Fannie Mae, Freddie Mac, and FHA statutory default schedules.
High-level mastery of the Microsoft Office Suite paired with practical experience utilizing legal case management systems like Perfect Practice, ICE, Tempo, ADR, or DRA.
Polished verbal and written communication talents tailored to convey intricate case updates to corporate stakeholders.
Supremely structured and detail-minded with a proven capacity to juggle multiple shifting deadlines concurrently.
Able to operate independently with minimal direction while anchoring cross-functional achievements across diverse legal divisions.

Nice To Haves

Direct involvement analyzing, managing, or challenging client performance metrics and scorecards.
A solid, functional comprehension of both judicial and non-judicial foreclosure processes.
A career background focused on audit defense or regulatory compliance within financial services.

Responsibilities

Act as the central point of contact for nationwide institutional accounts, handling everyday inquiries via telephone, professional correspondence, and intricate servicer portals.
Review client-facing achievement scorecards, oversee strict reporting schedules, and initiate internal escalation pathways to clear processing bottlenecks.
Verify file advancement against rigid regulatory and client schedules to eliminate portfolio stagnation.
Deliver essential administrative backing during internal quality assurance checks, external client inspections, and statutory compliance assessments.
Construct detailed legal case histories and aggregate quantitative operational results for senior leadership.
Collaborate closely with attorneys, paralegals, and default fulfillment teams to ensure legal filings satisfy strict investor and court deadlines.
Track, interpret, and execute rapid response initiatives for system notifications, procedural adjustments, and sector-specific directives.