Client Manager

$70,000 - $85,000/Yr

Facilities Maintenance Management, Llc. (Fmm) - Tampa, FL

Full-time - Mid Level

Tampa, FL

Construction of Buildings

About the position

The Client Manager position at FMM involves overseeing a team of technicians and managing client relationships for maintenance and construction services. The role focuses on ensuring client satisfaction, compliance with contracts, and efficient operations while embodying the company's core values of Quality, Teamwork, Pride, Passion, and Integrity.

Responsibilities

• Manage day-to-day operations and scheduling of Facilities Technicians for general repairs and maintenance.
• Conduct quarterly reviews of each facility under the responsible area for each technician.
• Assist the Client Service Center in resolving unclear requests.
• Support technicians with issues at client facilities.
• Document employee performance for direct reports throughout the year and communicate actions for implementation.
• Develop on-call schedules for all technicians.
• Introduce and educate clients about the company's full range of services.
• Ensure adherence to operating procedures for efficient staff operations.
• Meet training objectives for all staff within the stated timeframe.
• Organize and lead weekly staff meetings with agendas and minutes, ensuring four strategic meetings.
• Uphold client contract compliance.
• Manage vendor contracts and review with clients as needed.
• Maintain timely communication with clients, responding to all requests promptly.
• Schedule monthly visits with clients to ensure satisfaction.
• Coordinate client relocations and startup of new locations, including necessary purchases.
• Estimate and coordinate client construction projects from start to finish.
• Address problems with staff and vendors to provide seamless service to clients.
• Generate and send standard reports to clients.
• Review open and completed work orders for accuracy of labor, parts, and vendor costs.
• Oversee inventory control and provide monthly reconciliation and job cost allocation to administration.
• Ensure staff adherence to the Vehicle Use Policy.
• Lead Emergency Response efforts in the event of manmade or natural disasters.
• Provide courteous and prompt service to all internal and external clients/customers, ensuring confidentiality.
• Identify opportunities and recommend methods to improve service, work processes, and financial performance.
• Assist co-workers in completing tasks to ensure continuity of service and contractual obligations are met or exceeded.
• Orient new co-workers and support teamwork throughout the company.
• Participate in corporate and team meetings and trade-specific organizations.

Requirements

• 5 years of experience in a general maintenance role.
• 5 years of experience in customer service.
• Knowledge of both residential and commercial systems.
• Tech savvy and proficient in Microsoft Office programs.
• Ability to perform maintenance-related tasks in the field if needed.
• Excellent problem-solving skills.
• Good written and oral communication skills.
• A take initiative mindset with a strong focus on customer relations.
• Valid driver's license and clear driving record.
• Ability to pass a drug screen.
• Ability to travel.

Nice-to-haves

• Experience in managing vendor contracts.
• Familiarity with emergency response protocols.

Benefits

• Health insurance with FMM covering 50% of the employee's premium.
• 401(k) matching up to 3%.
• Optional voluntary benefits.
• Paid time off.
• Paid holidays.
• Employee assistance program.
• Company-provided health club membership.
• Company vehicle and fuel card.
• Company-provided iPad or laptop (dependent on company requirements).