Client Experience Lead - Analytics & Social

$88,200 - $108,000/Yr

FleishmanHillard - New York, NY

Full-time

Remote - New York, NY

Professional, Scientific, and Technical Services

About the position

The Client Experience Lead - Analytics & Social at Methods+Mastery is responsible for leading and supporting a portfolio of Fortune 50 clients, focusing on analytics and social media offerings. This role requires strong client relations skills and a deep understanding of the analytics and social media landscape. The position offers a hybrid work setup, allowing for both remote and in-office work, and is aimed at individuals passionate about technology and social media trends.

Responsibilities

• Provide regular strategic counsel directly with senior clients and agency team.
• Work collaboratively with a team of social and content strategists, planners, data analysts and creative designers.
• Act as the main point of contact for our clients.
• Guide and document briefing inputs from clients, including advising on methodologies, timeline and budget.
• Map out client priorities.
• Create project plans and timelines.
• Track deliverables and progress against established timelines.
• Understand individual team members' strengths and allocate them to projects.
• Scope new project and service requests based on level of effort, resources and relevant client inputs; develop scope of work documents and staffing plans.
• Actively stay up to date on platform changes, new offerings, best practices, and competitive case studies and provide unique POV and recommendations for our clients.
• Manage budgets and resources, including monthly, quarterly and annual account forecasting.
• Support the Insights, Strategy, Creative and Comms teams in understanding the clients' needs and briefs.
• Serve as the client's advocate and 'voice' in all internal meetings representing their needs, requirements and points of view.
• Discover and secure opportunities to deepen the client relationship.
• Contribute to Methods+Mastery's culture of innovation and curiosity.
• Grow our business with existing and new clients by collaborating on new business pitches and proposals, and consistently putting innovative ideas and approaches forward to our clients.

Requirements

• 6-10 years of experience, preferably in an advertising, digital or PR agency.
• Experience in a client-facing account management, social strategy/analytics or strategic advisor role, preferably in an advertising, social or digital marketing agency.
• Understanding of analytics and their role in forming insights.
• Comfort in finding the meaning in data, turning data into stories, and presenting data.
• Excellent verbal and written communication skills to develop relationships with internal and external stakeholders and present smart strategies with passion.
• Strong ability to facilitate discussion, collaboration, and consultation with internal and external stakeholders.
• Successful experience in a client-facing role with management responsibilities (project, account, people).
• Deep knowledge of social media platforms & passion for staying up-to-date on changes and best practices - LinkedIn, X, YouTube, Facebook, Instagram, Threads, Pinterest, TikTok etc.
• Working knowledge of social media monitoring and measurement tools (e.g., Brandwatch, Sprinklr, Tubular, Facebook & Instagram Insights, YouTube Insights, TikTok Analytics, X Analytics, LinkedIn Insights).
• Attention to detail with strong project management and prioritization skills; ability to manage ad-hoc requests in tandem with ongoing projects, working in partnership with a project/resource manager. Familiarity with Agile and Scrum-based project management principles is ideal.
• Collaborative attitude, strong work ethic, and the ability to thrive and excel in a challenging fast-paced environment.
• Willingness to work flexibly to meet deadlines and collaborate with colleagues in different time zones.

Nice-to-haves

• Agency experience
• Experience utilizing research and analytics to develop social media campaign strategy and/or content strategy based on insights. Comfort in finding the meaning in data and presenting data-driven strategy.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid time off