Client Educator

Serenity Mental Health Centers • Fairfax, VA

9h • Onsite

About The Position

Ready to transition from the high-pressure, high-volume customer service world into a more impactful role? At Serenity, we help clients understand and start programs that truly make a difference in their lives. As a Client Educator, you'll inform clients about life-changing programs and guide them through the process of getting started. If you’re someone who enjoys providing clear, concise information and helping others take the next step toward their goals, we want you on our team. No specific background needed—we’ll train you to succeed, you just bring your customer service expertise.

Requirements

• 2+ years of experience in customer service, hospitality, or retail.
• Strong communication skills — you can explain complex information in a simple, understandable way.
• Ability to handle multiple tasks and client inquiries in a busy environment.
• A detail-oriented approach to ensuring clients have all the information they need to start successfully.

Nice To Haves

• Some college preferred.
• Additional certifications in customer service or related fields are a plus.

Responsibilities

• Educating clients on available programs and services to help them reach their goals.
• Guiding clients through the steps to begin their programs and making sure they understand the process.
• Answering questions and providing clear explanations about the benefits of starting a program.
• Coordinating with team members to ensure clients are smoothly transitioned into their chosen programs.

Benefits

• A meaningful career where you’re helping others take the next step toward their goals.
• A 3-day workweek (three 13-hour shifts, with four days off).
• Growth opportunities as Serenity Solutions continues to expand.
• Competitive pay.
• We cover 90% of your medical, dental, and vision premiums.
• 401(k) retirement plan.
• 10 PTO days (15 after one year) + 10 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED