Client Care Supervisor

$45,000 - $50,000/Yr

Family Resource Home Care - Albany, OR

Full-time - Mid Level

Albany, OR

Ambulatory Health Care Services

About the position

The Client Care Supervisor (CCS) at Family Resource Home Care is responsible for overseeing client care, building relationships with clients and their families, and driving growth through effective sales and marketing strategies. This role focuses on conducting assessments, presenting customized care plans, and ensuring the well-being of clients through regular visits and communication with caregivers.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients' needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Requirements

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Bilingual
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Ability to work both independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver's license, auto insurance, clean driving record, and access to a vehicle.

Benefits

• Competitive salary plus performance-based bonus incentives
• Comprehensive benefits (health, dental, vision)
• Paid mileage reimbursement
• Company-paid life and AD&D insurance
• Paid time off: 3 weeks vacation in your first year
• 10 paid holidays
• Ongoing training and professional development
• Company matching 401(k)