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Hometown Veterinary Partners - Saint Paul, MN

posted 2 months ago

Part-time,Full-time - Entry Level
Saint Paul, MN

About the position

The Client Care Specialist (CCS) at Hometown Veterinary Partners plays a crucial role in providing exceptional client care within a supportive and collaborative veterinary environment. This position is designed for individuals who are passionate about making a positive impact in the veterinary industry and their local community. The CCS will assist in various client-facing tasks, ensuring a welcoming atmosphere and contributing to the overall success of the veterinary hospital.

Responsibilities

  • Maintain a positive, supportive, and collaborative work environment.
  • Welcome clients and their pets to the hospital in a friendly and courteous manner.
  • Assist clients and pets in getting seated comfortably as they wait to be seen.
  • Answer incoming calls professionally and route calls to other team members.
  • Prepare patient forms and files ahead of their scheduled appointments.
  • Prepare and deliver reminders to clients for upcoming care via text, email, and phone.
  • Assist clients in completing any forms or files on paper or digitally.
  • Maintain a clean and organized desk and waiting area.
  • Assist clients in checking in and out as well as setting up appointments for follow-up care.
  • Provide ongoing input that supports efficiency, productivity, and well-being.
  • Identify opportunities and support best practices to contribute to growth.
  • Triage emergency cases appropriately and keep clients and pets at ease.
  • Review patients' records to ensure that immunizations, diagnostic and routine testing, and preventions are up to date.
  • Promptly notify the medical team of the arrival of patients and the state of patients' condition.

Requirements

  • High School Diploma or equivalent required.
  • One year of customer service-related experience required, preferably in the veterinary or medical field.
  • Basic knowledge of veterinary hospital procedures and terminologies preferred.
  • Excellent phone etiquette.
  • Strong organization, time management, and attention to detail in a fast-paced environment.
  • Solid and effective communication, technology, organizational, and analytical skills.
  • Ability to relate with clients in a friendly and professional manner.
  • Ability to maintain professionalism under stressful conditions.
  • Ability to exercise patience and empathize with clients.
  • Comfort in a high growth environment.

Nice-to-haves

  • Basic knowledge of veterinary hospital procedures and terminologies preferred.

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Telemedicine
  • Wellness & Mental Health Resources
  • Employee Assistance Program (EAP)
  • Life & Disability Insurance
  • Health Savings Account
  • Pet Insurance
  • Pet Discounts
  • Flexible Schedule to Allow for Work-Life Balance
  • Opportunities for Equity and Advancement
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