Client and Advisor Experience Manager

PNC - Tampa, FL

Full-time

Tampa, FL

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Client and Advisor Experience Manager will play a crucial role in enhancing the client experience by collaborating with digital and technology teams, as well as third-party vendors. This position focuses on delivering seamless account management capabilities, ensuring ongoing maintenance, problem resolution, and effective testing. The role requires building and maintaining strong relationships with various stakeholders and defining business requirements based on industry expertise.

Responsibilities

• Partner with PNC digital and technology teams to deliver capabilities that enhance client experience.
• Collaborate with third-party vendors to ensure a seamless end-to-end account management process.
• Oversee ongoing maintenance, problem resolution, and testing of digital solutions.
• Build and maintain relationships across stakeholders, partners, and third-party vendors.
• Define business requirements through PNCI and industry expertise.

Requirements

• Experience working with digital solutions.
• Knowledge and expertise in investments.
• Proficiency in technology solutions and strategic thinking.
• Familiarity with investment technology and solutions.