This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
As a Tiffany Client Advisor, you will hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client's experience extraordinary. You will be an excellent communicator and brand ambassador, conveying your passion for Tiffany in every conversation. Your entrepreneurial spirit will be prevalent in all that you do, as you develop client relationships and exceed commercial targets through the love of building your own business. You will foster a clienteling culture, encourage an entrepreneurial spirit, and reinforce client development to grow outreach business.
Responsibilities
- Deepen the relationship with our clients to drive lifetime loyalty and spend.
- Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
- Capture client data and cultivate new and existing client relationships.
- Deliver a significant portion of sales through repeat client business.
- Identify innovative ways to grow your business through delivering elevated client experience in each client appointment.
- Drive business through key product pillars.
- Convert clients through curiosity and discovery daily.
- Elevate in-store experience by consistently delivering memorable moments to every client.
- Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch.
- Demonstrate Client Experience Behaviors identified within the NPS program.
- Execute best practices by optimizing hospitality and store amenities to create unique experiences.
- Connect with your client's wardrobe to 'style them'.
Requirements
- Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
- Proven track record in achieving Commercial results.
- Ability to connect with the client.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Ability to work with a diverse client base.
- Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
- Must have authorization to work in the United States or in the country where the position is based.
Nice-to-haves
- A college/university degree.
- Proficiency in multiple languages.
