Clerk Scheduler - Patient Access - Full Time - Days

About the position

The Clerk Scheduler is responsible for greeting and directing patients, answering the telephone, filing, ordering clinical tests, scheduling patient appointments, obtaining medical records, supporting patient care functions, and other clerical duties.

Responsibilities

• Demonstrates customer service to others as a number one priority and accomplishes this by integrating Service Excellence into all aspects of the work day, taking responsibility for service recovery and working for outcomes that delight the customer.
• Provides a warm welcome to all patients and public entering the area and directs them to proper areas, anticipates their needs and as they leave.
• Answers the telephone promptly using good telephone etiquette skills. Directs the call and relays messages appropriately.
• Schedules and coordinates patient appointments efficiently, assessing for level of priority, which may be during peak workload times that require multi-tasking several requests at one time.
• Initiates pre-service check on all treatment(s), test(s), and procedures ordered by provider(s) and/or nursing staff members.
• Accesses the patient's medical records to provide necessary information for ancillary services.

Requirements

• High School diploma/GED required.
• Unit clerk course is preferred.
• Knowledge of medical terminology preferred.
• At least 6 months of employment in a medical office setting preferred.
• Computer experience with Powerchart and Healthquest is preferred.
• Mosaiq EMR experience preferred.

Nice-to-haves

• Excellent verbal and written communication and organizational skills.
• Sensitivity toward the needs of the cancer patients and their families.
• Self-motivated, detail-oriented individual able to work with minimum supervision and possess the ability to work under pressure due to fluctuating workloads.
• Ability to work as a team.
• Must be able to multitask in an environment of continuous interruptions.

Benefits

• Education Assistance offered
• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater
• Competitive wages; including weekend and night differentials
• Generous paid time off program
• Retirement Savings program with employer match starting on Day 1