Claims Unit Manager - Catastrophe
About The Position
AAA has a constantly growing membership; we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
Requirements
- Four-year degree or commensurate experience highly desirable
- Homeowner and Auto Claims leadership experience 5 + years preferred
- Technical experience includes 7 to 10 years of claims handling
- Strong organization skills, planning and delegation
- Strong communication skills are a must as well as excellent interpersonal skills
- Ideal candidate can effectively lead change
- A valid driver’s license with safe driving records required.
Responsibilities
- Ensure all claims within the unit meet or exceed quality and regulatory requirements
- Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data
- Ensure corrective actions are taken to correct deficiencies
- Recruit and develop people
- Effectively oversee/participate with the management team in employee recruitment to ensure appropriate staffing
- Identify and implement staff development and training need to support an effective succession plan
- Timely and responsive employee coaching and performance counseling
Benefits
- Annual bonus performance incentive program
- Company paid pension plan
- Career opportunities across multiple business lines and states
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
