Claims Unit Manager - Catastrophe

AAA • St. Louis, MO

7d • $120,500 - $160,800 • Onsite

About The Position

AAA has a constantly growing membership and is always welcoming dedicated professionals looking to challenge themselves and build a career within its dynamic organization. Being part of a very successful team is extremely rewarding. This role is for a career-minded, service-driven professional looking to join a fast-paced organization. You will bring your expertise to a best-in-class organization that is focused on delivering quality service to our members.

Requirements

• Four-year degree or commensurate experience highly desirable
• Homeowner and Auto Claims leadership experience 5 + years preferred
• Technical experience includes 7 to 10 years of claims handling
• Strong organization skills, planning and delegation
• Strong communication skills are a must as well as excellent interpersonal skills
• Ideal candidate can effectively lead change
• A valid driver’s license with safe driving records required.

Responsibilities

• Ensure all claims within the unit meet or exceed quality and regulatory requirements
• Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data
• Ensure corrective actions are taken to correct deficiencies
• Recruit and develop people
• Effectively oversee/participate with the management team in employee recruitment to ensure appropriate staffing
• Identify and implement staff development and training needs to support an effective succession plan
• Timely and responsive employee coaching and performance counseling

Benefits

• Annual bonus performance incentive program
• Company paid pension plan
• Career opportunities across multiple business lines and states
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree