Claims Response Technician I

About the position

The Claims Response Technician is responsible for cleaning and restoring damage to residences caused by water and/or mold. This role involves conducting detailed inspections, independently determining, and executing a mitigation plan. Upon assignment, the technician may act as the field adjuster on behalf of the Claims department.

Responsibilities

• Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner
• Participates in special projects as assigned
• Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures
• Conducts initial onsite inspection to determine extent and scope of damage
• Identifies hazards and source of damage; evaluates flooring and structure materials and/or contents and documents pre-existing conditions
• Takes and labels photos; measures and sketches affected rooms
• Determines best restoration process and establish drying goals
• Removes excess water by mopping and/or extraction
• Sets air movers, dehumidifiers and/or specialty equipment. Monitors and documents temperature and humidity readings
• As needed, pulls baseboards, drywall, insulation, carpet/carpet pad, flooring, cabinetry, etc.
• As needed, set-up containment areas and hepa-vacuums affected areas. Treats areas with anti-microbial, as needed
• Schedules follow-up and clearance tests
• Obtains Customer Service Report and Certificate of Satisfaction upon completion of job
• Completes and submits in a timely manner all required paperwork
• Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATs

Requirements

• High School Diploma or equivalent and an active Driver's License with clear driving record are required
• 6 months relevant experience. Experience in restoration or construction preferred
• WRT, ASD, AMRT certification a strong plus
• Ability to climb, kneel, and crawl required; may work in confined spaces
• Ability to lift and move items up to 30lbs alone; more with assistance from a partner
• Basic computer proficiency; comfortable working with internet-based tools
• Demonstrated customer service focus / superior customer service skills
• Excellent communication skills and ability to interact on a professional level with internal and external personnel
• Results driven with strong problem solving and analytical skills
• Ability to work in a fast-paced environment; and manages changing priorities effectively
• Detail-oriented and exceptionally organized
• Collaborative partner: ability to contribute to a positive work environment
• Must be available on call and weekends

Benefits

• Company paid pre-employment drug test and health screening required