Claims - Call Center Associate (Fully Remote)

Cincinnati Financial•Fairfield, OH

9h•$17 - $18•Remote

About The Position

The Claims Operations is currently seeking a full time claims call center associate to enter new claims in the claims management system application using information obtained from the policyholder or a Cincinnati agent during telephone interviews or from faxes received, and route calls for the Headquarters Claims department. The pay range for this position is $17.00-$18.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Requirements

excellent written and verbal communication skills
ability to resolve issues through research and communication with supervision and other associates
work efficiently to meet service level agreements
listen carefully and follow directions
type accurately and efficiently
perform routine daily tasks
input data entry accurately
strong customer service skills
familiar with Microsoft® Word and Excel

Nice To Haves

experience with CMS and PMS is helpful

Responsibilities

handle calls and aid in resolving inquiries from field representatives and external customers
enter claim information from calls into CMS
create and execute reports
route calls for the Headquarters Claims department
work on projects as requested
attend department training
portray a positive attitude through verbal and written communication and job performance
communicate with management to discuss development opportunities
show initiative in assisting other associates
strive to provide excellent service to internal and external customers