Claim Technician

About the position

Hastings Insurance is currently looking for a Claim Technician to join our Claim Operational Oversight team! The Claim Technician will support day-to-day claim processing including first notice of loss, mail flow processing, accurate financial and statistical coding entries, medical payment processing, answering phones, and customer service support.

Responsibilities

• Ensures that all financial and coding entries are completed properly and accurately in the Claim system of record, document retrieval system, and policy administration system.
• Acts as a customer service representative by providing pertinent information to insureds, agents, and all other callers in a timely and courteous manner.
• Organizes and prioritizes all tasks to complete critical items timely.
• Indexes and matches incoming mail.
• Distributes incoming faxes to appropriate claim handlers to ensure the handler can promptly facilitate the loss adjustment.
• Accurately maintains the unit's filing of claim documents and files to ensure effective unit productivity.
• Serves as support for other claim personnel.
• Actively participates in professional development, i.e. continuing education or self-improvement.
• Other duties as assigned by leadership, either verbally or in writing.

Requirements

• A high school diploma or GED certificate is required.
• Ability to type a minimum of 50 words per minute with 90% accuracy.
• Excellent verbal and written communication skills, especially telephone etiquette.
• Ability to work in a high-volume, fast-paced environment while managing multiple priorities.
• Experience working effectively in a team environment.
• Demonstrated PC skills including basic use of Microsoft Office products.
• Good time management and organizational skills with the ability to prioritize and complete work and/or projects effectively.