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Medulla - Oak Brook, IL

posted 16 days ago

Full-time - Entry Level
Oak Brook, IL
Personal and Laundry Services

About the position

TVG-Medulla, LLC provides support and services to two comprehensive chiropractic care companies, Chiro One Wellness Centers and MyoCore Personalized Pain Care, both industry leaders in evidence-based, patient outcomes-centered care. The Claims Status Specialist will maximize insurance collections by investigating claim status on assigned accounts and performing appropriate follow up actions to ensure payment of claims.

Responsibilities

  • Investigate status of insurance claims on assigned accounts by reviewing mail/EOBs, insurance websites, calling insurance companies, etc.
  • Facilitate collections of balances due by performing the appropriate follow up actions once claim status is determined.
  • Review claims submissions for errors and update/correct erroneous claims.
  • Maintain patient ledgers on assigned accounts to reflect accurate balances due.
  • Provide customer service (Follow up Calls or Emails) with clinical teams regarding information requests and claim status updates and maintain follow up as needed.
  • Maintain claim status log with detail of status and actions taken on assigned accounts.
  • Ensure all communication is clear, professional, and branded.
  • Notify management of any strange scenarios, possible compliance concerns or recurring issues.

Requirements

  • Proficient computer skills and data entry skills
  • Excellent written and verbal communication
  • Basic knowledge of insurance benefits
  • Familiarity in Microsoft Office (primarily Outlook, Excel, and Word)

Nice-to-haves

  • 2+ years of insurance, billing, or related experience

Benefits

  • Bi-Weekly pay cycle.
  • 401(k) Retirement Savings Program with employer discretionary matching.
  • Medical, dental, and vision insurance.
  • Life and disability insurance options.
  • Paid time off (holidays, vacation, sick days).
  • Paid parental leave for mothers.
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