Citizens Teller

$17 - $22/Yr

Citizens Financial Group - Concord, NH

Full-time - Entry Level

Concord, NH

Management of Companies and Enterprises

About the position

As a Citizens Teller - YOU make a real difference for our customers and the branch team. You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. You'll meet quarterly referral goals, and will confidently cash checks, process withdrawals and deposits. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

Responsibilities

• Greet customers in the lobby and assist with their needs.
• Demonstrate how to use mobile app and ATMs for transactions.
• Provide personalized advice and solutions to help customers achieve financial goals.
• Educate customers on Citizens products and benefits.
• Meet quarterly referral goals.
• Cash checks and process withdrawals and deposits.
• Follow financial policies and procedures, including cash handling and compliance with laws.

Requirements

• High School degree or GED.
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify customer needs.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric approach to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.
• Completion of a video interview assessment as part of the application.

Nice-to-haves

• 6 months of experience processing transactions (cash and/or digital payments).
• Motivates others through collaboration.
• Process-oriented, energetic, detail-oriented, and ability to multitask effectively.

Benefits

• Meaningful work & relationships.
• Commitment to community with 4 hours of paid time off for volunteering.
• Career opportunities, reward, and upskilling.
• Comprehensive health care coverage including medical, dental, and vision plans.
• 401K with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.